MetLife Auto Insurance Review for 2024

MetLife is well-known for their life insurance products; but did you know that they offer other forms of insurance too? In addition to life insurance, they also dabble in products such as homeowner’s insurance, motorcycle insurance, dental insurance and, most importantly for the purposes of this website, car insurance. This variety of products offered can make MetLife your one-stop shop for all your insurance needs – if they offer all the policies you need in your area for the fairest price, that is.

MetLife Insurance Review

When looking at the overall rating for the auto insurance branch of MetLife, a few unusual things come up. For starters, they don’t have a terrible customer service rating, but it isn’t great either. Their overall approval rating hovers between 2-3 stars (out of 5) for independent rating websites such as Consumer Affairs and Credit Karma. Their approval rating with the BBB is a mere C+ based on, among other things, 461 complaints filed within the last 3 years. And A.M. Best doesn’t have a rating for MetLife Auto as far as financial strength is concerned, but the company’s credit rating is an a-, which is generally considered stable for a company of their size.

Ratings Agency	Rating
Better Business Bureau	C+
Consumer Affairs	2/5 Stars
Credit Karma	3/5 Stars
A.M. Best	a- (stable)

MetLife Insurance Discounts

MetLife does a good job keeping their available discounts universal for all of their coverage areas. Thanks to this, it’s easy for consumers like you to figure out what discounts you are eligible for, and what sort of savings you can expect to earn with a MetLife automotive insurance policy:

Discount	Maximum % Savings
Deductible Savings Benefit	$50/year (maximum of $250) deductible discount
Defensive Driver	7%
Superior Driver discount (or MetRewards)	12% (or 20%)
Bundle and Save	10%
Good Student	15%

(*MetLife.com 2016)

MetLife Auto Insurance Options

Each MetLife automobile policy starts with the following necessary and comprehensive coverage options:

• Liability protection
• Collision and comprehensive coverage
• Personal injury protection
• Uninsured motorists coverage
• Underinsured motorists coverage

For added protection, you have the option to purchase the following coverages as well:

• Rental car coverage – Pays for costs to the rental agency if you have an accident driving a rental car
• New car replacement – pays full replacement cost of a total loss on a new vehicle which is less than one year old or has fewer than 15,000 miles on it
• Special parts replacement – Pays to replace certain major parts – like tire, brakes and batteries -no matter their depreciated value at the time of the accident
• Glass repairs (without deductible) – Get a cracked or chipped windshield repaired without having to pay a deductible
• Towing/roadside assistance/labor cost coverage – If your car breaks down while traveling, this can help reimburse you for towing and other roadside-assistance expenses
• Legal defense costs – Covers legal fees in the event of a lawsuit and up to $200/day for lost wages for mandatory court appearances
• Lease/loan gap coverage – Your vehicle’s lease or loan will be paid off if your vehicle is a total loss due to an accident, even if the amount exceeds the estimated value of your vehicle

Comparing MetLife Insurance Quotes

Sometimes, it can be difficult to get an accurate quote from an insurance company online – unless you give them some very personal information like your social security number. That’s why it’s so important to compare quotes to get an accurate idea of what you should be paying:

Illinois Average
California Average
Texas Average
Florida Average
New York Average


50
100
150
200
250
300
350






$52
$34
$89
$34




$146
$139
$88
$64




$71
$89
$260
$105




$147
$230
$353
$126




$72
$93
$231
$93

The estimated quote prices above are a reflection of what average drivers pay in large population centers across the country. And even if you don’t live in any of the states listed above, you can use the data to ballpark what your monthly rate should be. If you live in the South, for example, and you’re paying more than the average Texas or Florida driver for your insurance premium, you might want to shop around – because you’re probably getting overcharged!

Pros and Cons of MetLife Insurance

Pro	Con
A good mix of required coverage options and optional additional coverage	May not be available in all states
Offers many different insurance products to bundle with your auto policy	High volume of customer complaints over the past few years

Depending on where you live and what you are looking for from your insurance company, MetLife may or may not be the company for you. If you have multiple different insurance products which could be bundled together under one company, qualify for most of their basic discounts, and find their optional coverages attractive, then you might want to compare a MetLife auto quote to other insurers in your area. But if you’re only looking for an auto policy, or if you have more specific insurance needs than the average driver, then don’t exclude other providers just yet.

Company Headquarters
200 Park Ave.
New York, NY 10166
www.metlife.com
1-800-422-4272